Returns and refunds - policy

The right to return is unconditional and cannot be refused, but we are able to deduct a reasonable charge for diminished value in the goods, caused by the consumer handling them beyond what is necessary to establish their nature, characteristics, and function. The general test is whether the goods have been handled in a way beyond what would be reasonably allowed in a shop. 

Where you are withdrawing from your purchase within the fourteen-day cooling-off period, and there has been no error on our part, we will refund the cost of the item (after deduction of any reasonable diminished charge, if necessary) and the cost of sending the item to you as follows:

• where you are returning an item that was part of a larger order, we’ll refund the per-item charge for the item that you incurred at the time of order.

• where you are returning an entire order, we will refund applicable per-item delivery charges and the per-delivery charge that you incurred.

• we will refund only our standard postage charges for all items delivered. 

• where we collect an item from you, we reserve the right to recover the costs of collection from you.

• You will be liable and pay for the items to be returned to Shepherds Walks Ltd. We cannot be held responsible for returns lost in the post.

Please return with all original packaging and paperwork.

In Person Purchases

Items purchased in person, whether in store, at shows or on a course are not covered by the 14 day cooling off period and can not, therefore be returned for refund for this reason.

This does not affect your right to return faulty items.

Damaged and/or defective item

In the event that you receive a damaged or, defective item, please contact us on 01669 621 044 or email info@capricornsocks.co.uk

Under the Consumer Rights Act 2015:

• You have the right to a full refund within 30 days of taking delivery of items that are of unsatisfactory quality, unfit for purpose, or not as described. (This does not apply to digital downloads)
• We will repair or replace any defective or faulty item within six months of purchase
• You can also use your guarantee or warranty if your product develops a faultIf you are returning an item because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us.
  
  Capricorn Mohair Socks (part of Shepherds Walks Ltd) will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
  
  

  In the event of receiving a damaged, defective or wrong item from Capricorn Mohair Socks (part of Shepherds Walks Ltd) you must return the original item to Capricorn Mohair Socks (part of Shepherds Walks Ltd) before we can despatch the replacement item.

  Capricorn Mohair Socks (part of Shepherds Walks Ltd) reserves the right to charge the price of the original order if you do not return the original item to us within 30 days.

If the item becomes defective (after 30 days of receipt)

If we sent you an item you did not order (an “incorrect” item)

Mistakes do happen from time to time, after all, we are only human!