Returns & Refund Policy

Returns and Refunds

Overview

This website is operated by Capricorn Mohair Socks, part of Shepherds Walks Ltd

Registered Office:

Shepherds Walks Ltd
Muckles Yard, Bridge Street, Rothbury, Morpeth, Northumberland, United Kingdom, NE65 7SG
Company number 09829978
Registered in England & Wales.

– Our Returns Policy –

Items returned within the fourteen-day cooling-off period

Under the ‘Consumer Contracts Regulations‘ (The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), you have a 14 day ‘cooling-off period’ after you have received the goods.

The Regulations states that you the consumer has 14 days, commencing the day after delivery, to inform us of your wish to cancel your purchase and to return the goods. You then have a further 14 days from the date of that communication in which to actually return the goods to us.

The right to return is unconditional and cannot be refused, but we are able to deduct a reasonable charge for diminished value in the goods, caused by the consumer handling them beyond what is necessary to establish their nature, characteristics, and function. The general test is whether the goods have been handled in a way beyond what would be reasonably allowed in a shop. 

Where you are withdrawing from your purchase within the fourteen-day cooling-off period, and there has been no error on our part, we will refund the cost of the item (after deduction of any reasonable diminished charge, if necessary) and the cost of sending the item to you as follows:

• where you are returning an item that was part of a larger order, we’ll refund the per-item charge for the item that you incurred at the time of order.
• where you are returning an entire order, we will refund applicable per-item delivery charges and the per-delivery charge that you incurred.
• we will refund only our standard postage charges for all items delivered. 
• where we collect an item from you, we reserve the right to recover the costs of collection from you.
• You will be liable and pay for the items to be returned to Shepherds Walks Ltd. We cannot be held responsible for returns lost in the post.

Please return with all original packaging and paperwork.

Damaged and/or defective item

In the event that you receive a damaged or, defective item, please contact us (01669 621 044)
Under the Consumer Rights Act 2015:
  • You have the right to a full refund within 30 days of taking delivery of items that are of unsatisfactory quality, unfit for purpose, or not as described. (This does not apply to digital downloads)
  • We will repair or replace any defective or faulty item within six months of purchase
  • You can also use your guarantee or warranty if your product develops a fault
If you are returning an item because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us.
Capricorn Mohair Socks (part of Northumbrian Shepherds Walks) will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
In the event of receiving a damaged, defective or wrong item from Capricorn Mohair Socks (part of Shepherds Walks Ltd) you must return the original item to Capricorn Mohair Socks (part of Shepherds Walks Ltd) before we can despatch the replacement item.

Capricorn Mohair Socks (part of Shepherds Walks Ltd) reserves the right to charge the price of the original order if you do not return the original item to us within 30 days.

If the item becomes defective (after 30 days of receipt)

Please contact us on 01669 621 044 so we can better advise you.
Please keep all the warranty information that accompanies your item as this may be required by the manufacturer, should there be a fault. The manufacturer will be in a better position than the retailer to offer assistance with technical problems affecting its products.

In the unlikely event that you have a faulty item, you will find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you.

If we sent you an item you did not order (an “incorrect” item)

Mistakes do happen from time to time, after all, we are only human!
As soon as you find out we’ve sent you an incorrect item please call Capricorn Mohair Socks (part of Shepherds Walks Ltd) on 01669 621044 or e-mail us – info@shepherdswalks.co.uk.
Send the incorrect item back to us and we will send the correct item out to you with your covering postage too.

When will I receive my Refund? 

Our refunds policy does not affect your statutory rights.

When you send your item back to us, we will process the returned item then notify you via e-mail of your refund.

You can expect a refund in the same form of payment originally used for purchase within 7 – 10 days of our receiving your return.

As we do not hold your card details on file we may have to contact you to get these, so we can refund a debit or credit card.

Other information

Copyright

All Text and Images on this website (www.capricornsocks.co.uk.co.uk) are the property of Shepherds Walks Ltd. All rights reserved. Any unauthorised broadcasting, copying or other use will constitute an infringement of copyright.

Complaints

If you are unhappy about our products or the way we treat you then please tell us. We always do our best to resolve problems in a fair and equitable manner.

Delivery

We endeavour to dispatch all stock items within two days (Monday to Friday), however if this is not possible we will contact you. We use Royal Mail (second class) for all consignments under £150.00 and Special Delivery or a Courier for any orders over this amount. We aim to keep all items on the website in stock, however if we have temporarily sold out of your chosen item we will contact you directly with an expected delivery date. If this is unacceptable you are free to re-select or cancel your order.

Payment

All items must be paid for in full before we can dispatch. Payments are made through Stripe payment gateway or PayPal. This is a PCI compliant on-line payment system.

Postage and Packing

UK Mainland Delivery: £3.95

European Delivery: £9.50

Worldwide Delivery: £19.99