Returns & Refund Policy

Returns and Refunds

– Our Returns Policy –

Under the ‘Distance Selling Regulations you have a 14 days ‘cooling off period’ after you have received the goods.

You can return your purchase to us in its original unused condition within 14 days of the date you received the item and we will issue a full refund for the price you paid for the item.

Any seals and packaging the product came in must be included and not damaged.

Please also see our ‘refunds policy’ below which explains how you will be refunded if you send an item back to us in this 14 day period.

Damaged, defective and wrong item

In the event of Capricorn Mohair Socks (part of Shepherds Walks Ltd) sends you a replacement for a damaged, defective or wrong item, you must return the original item to Capricorn Mohair Socks (part of Shepherds Walks Ltd) before we can despatch the replacement item.

Capricorn Mohair Socks (part of Shepherds Walks Ltd) reserves the right to charge the price of the original order if you do not return the original item to us within 30 days.

This returns policy does not affect your statutory rights.

If we sent you an item you did not order (an “incorrect” item)

As soon as you find out we’ve sent you an incorrect item please call Capricorn Mohair Socks (part of Shepherds Walks Ltd) on 01669 621044 or e-mail us – info@capricornsocks.co.uk. Send the incorrect item back to us. If you want us to replace the item we sent you we’ll send you the correct item as soon as we can. If not we will offer you a full refund.

– Our Refunds Policy –

Our refunds policy does not affect your statutory rights.

When you send your item back to we’ll process the returned item then notify you via e-mail of your refund.

You can expect a refund in the same form of payment originally used for purchase within 7 – 10 days of our receiving your return.

As we do not hold your card details on file we may have to contact you to get these, so we can refund a debit or credit card.

How Refunds Are Calculated

Items returned because they are damaged, defective or incorrect

If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us.

Capricorn Mohair Socks (part of Shepherds Walks Ltd) will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

Items returned within the fourteen-day cooling off period

By law, customers located in the European Union also have the right to withdraw from the purchase of an item within fourteen days of the day after the date the item is delivered.

Where you are withdrawing from your purchase within the fourteen day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:

    where you are returning an item that was part of a larger order, we’ll refund the per-item charge for delivery that you incurred at time of order.

    where you are returning an entire order, we’ll refund applicable per-item delivery charges and the per-delivery charge that you incurred.

    we will refund only standard (airmail) postage charges for items delivered outside the UK

    where we collect an item from you, we reserve the right to recover the costs of collection from you.

    You will be liable and pay for the item to be returned to Capricorn Mohaar socks (part of Shepherds Walks Ltd).

Other information

Copyright

All Text and Images on this website (www.capricornsocks.co.uk.co.uk) are the property of Shepherds Walks Ltd. All rights reserved. Any unauthorised broadcasting, copying or other use will constitute an infringement of copyright.

Complaints

If you are unhappy about our products or the way we treat you then please tell us. We always do our best to resolve problems in a fair and equitable manner.

Delivery

We endeavour to dispatch all stock items within two days (Monday to Friday), however if this is not possible we will contact you. We use Royal Mail (second class) for all consignments under £150.00 and Special Delivery or a Courier for any orders over this amount. We aim to keep all items on the website in stock, however if we have temporarily sold out of your chosen item we will contact you directly with an expected delivery date. If this is unacceptable you are free to re-select or cancel your order.

Payment

All items must be paid for in full before we can dispatch. Payments are made through Stripe payment gateway or PayPal. This is a PCI compliant on-line payment system.

Postage and Packing

UK Mainland Delivery: £3.95

European Delivery: £6.50

Worldwide Delivery: £9.50